Shipping

Shipping is free on every order to customers within the contiguous United States. No minimum, no fine print.

Want to know about returns? Every bed comes with a 30-night sleep trial — read the full terms here.

Order confirmation

As soon as you place your order you'll receive a confirmation email. This means we have your order in our system and have pre-authorised your card for the purchase.

We then check that your order is in stock and available to ship. If an item is on back-order or unavailable, we'll void the pre-authorisation and email you to see what alternative arrangements we can make.

Order shipment

The Haven is in stock. Orders placed before 1pm ship the same business day, otherwise the next, and arrive in 3–5 business days by FedEx.

The Modern Day Bed and the Circle are available to preorder and ship in September. You can cancel a preorder any time before it ships, for a full refund with nothing deducted.

We'll send shipping confirmation with tracking within 24 hours of your order leaving the warehouse, to the email address you gave at checkout. If you haven't heard from us within four business days, email info@mafepets.com and we'll chase it down.

International orders

We currently ship within the continental United States. International shipping is something we're working on — join our newsletter to hear first.

Damages

Please inspect the packaging when your order arrives. If you notice damage, make a note of it when signing for delivery, or decline the delivery.

If you do accept it, take photos of the damaged packaging or the product inside straight away and email them to info@mafepets.com the same day. We'll replace it or refund it at our cost, including return shipping.

Mafé Pets is operated by Eve & Mint LLC DBA Mafé Pets.