Returns & Exchanges

At Mafe Pets, every piece is thoughtfully crafted using furniture-grade materials and performance textiles designed to last for years. Because our products are made for pets and come into direct contact with fur, skin, and everyday life, cleanliness and hygiene are incredibly important to us.

To ensure every customer receives a fresh, unused product, we accept returns on unused items only.

Return Window

Returns may be requested within 14 days of delivery.

To be eligible, items must be:
• unused and in original condition
• free of pet hair, odors, stains, or wear
• in original packaging with all components included

How to Start a Return

Email info@mafepets.com with your order number and reason for return.
We’ll reply with simple return instructions and next steps.

Return Options & Fees

Exchanges or store credit: complimentary return shipping
Refunds: return shipping will be deducted from your refund

Inspection & Condition

All returns are carefully inspected upon arrival.

Because of the nature of pet products, we cannot accept any items that show signs of use, including:
• pet hair or dander
• odors
• stains or spills
• washed or laundered covers
• assembly wear or damage

Items that do not meet these standards may be declined and returned to the customer.

Non-Returnable Items

For hygiene and customization reasons, we cannot accept returns on:
• used or assembled pet beds or furniture
• washed covers or inserts
• made-to-order or custom items
• final sale products

We appreciate your understanding as these policies help us maintain the highest standards of cleanliness and quality for every home and every pet.

If you have any questions before purchasing, our team is always happy to help.