Skip to content

Cart

Your cart is empty

Support

Frequently Asked Questions

Everything you need to know before you order.

Product

Will my dog fit on the bed?

The Haven fits small to medium dogs up to about 55 lbs, on a 35" × 26" sleep surface. Measure your dog nose to base of tail while they are lying down — under 33" leaves room to stretch out. The Modern Day Bed is 35.4" × 27.6", and the Circle is 29.5" across for dogs who curl up to sleep.

What sizes do you offer?

Each bed comes in one size. Shop the collection to compare all three and find the one that suits your dog and your room.

What materials is the bed made from?

The Haven's frame is furniture-grade solid wood, hand-sanded and finished, over a high-density orthopedic memory foam mattress. The Modern Day Bed and the Circle are high-density foam without a wood frame. All three have a sealed waterproof inner liner and a soft, machine-washable outer cover.

Is $399 really worth it for a dog bed?

We understand it's an investment. But consider: cheap beds need replacing every 6–12 months. Over 10 years, that's $600+ thrown away. The Haven Bed is built from furniture-grade materials designed to last 10+ years — making it more cost-effective over time while looking stunning in your home. And with the 30-night sleep trial, you get to find out in your own home before you commit.

Will my dog actually use it?

Dogs are drawn to the orthopedic memory foam and the wrap-around bolster that gives them a sense of security. We've tested extensively with our own pets — they choose it over the couch. Most dogs claim their bed within the first week, and the 30-night sleep trial is there in case yours doesn't.

Care & Cleaning

How do I clean it?

The cushion cover is fully removable and machine-washable — just unzip and toss it in. The waterproof inner lining protects the foam from accidents. The solid wood frame can be wiped down with a damp cloth.

How often should I wash the cover?

We recommend washing every 1–2 weeks, just like you'd change your own sheets. The cover is designed to hold up to frequent washing without fading or pilling. Because the waterproofing sits around the foam rather than in the cover, washing never reduces the protection.

Is the bed waterproof?

The cushion has a built-in waterproof inner lining that protects the foam from accidents, spills, and drool. The outer cover is stain-resistant and machine-washable. Every bed we make is built this way.

Shipping & the Sleep Trial

How long does shipping take?

All three beds are in stock and ship within one business day, arriving in 3–5 business days. FedEx delivery within the continental US is a flat $7.

How does the 30-night sleep trial work?

Every bed comes with a 30-night sleep trial. You can return it any time within 30 days of the date your order ships. Your dog can sleep on it and you can wash the cover — a used bed is exactly what we expect back, and it won't affect your refund. Return shipping is your responsibility, but you do not have to arrange it — we email you a prepaid label and simply deduct its cost from your refund. If the bed arrived damaged, defective or incorrect, the label is on us. Read the full trial terms.

Do you ship internationally?

Currently we ship within the continental United States. International shipping is something we're working on — sign up for our newsletter to be the first to know.

Warranty & Durability

How long will the bed last?

The Haven Bed is designed to last 10+ years. The solid wood frame is backed by our 10-year guarantee. The high-density foam maintains its shape, and the washable cover keeps it looking fresh year after year.

What does the 10-year guarantee cover?

It covers the Haven's solid wood frame against structural defects in materials and workmanship for 10 years from the date of purchase. If the frame breaks or warps under normal use, we'll replace it. The Modern Day Bed and the Circle come with a two-year warranty.

What if my dog chews or scratches the bed?

The stain-resistant fabric is durable and designed to withstand everyday pet life. While no material is completely chew-proof, the removable cover means you can replace just the cover if needed, rather than the entire bed. Chewing damage isn't covered by the warranty or the sleep trial.

Still have questions?

We'd love to hear from you. Reach out anytime.

Contact Us