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Frequently Asked Questions

Everything you need to know about The Haven Bed.

Product

Will my dog fit on the bed?

Our bed fits small to medium dogs (up to ~55 lbs, see photos for freed references). We recommend pups nose to butt around 32 inches so they have room to stretch!

What sizes do you offer?

At the moment the Haven bed only comes in one size that fits a majority of dogs. Shop our collection to view the other beds we offer!

What materials is the bed made from?

The frame is furniture-grade solid wood, hand-sanded and finished. The cushion is high-density memory foam with orthopedic support. The cover is a soft, stain-resistant fabric with a waterproof inner lining.

Is $450 really worth it for a dog bed?

We understand it's an investment. But consider: cheap beds need replacing every 6–12 months. Over 10 years, that's $600+ thrown away. The Haven Bed is built from furniture-grade materials designed to last 10+ years — making it more cost-effective over time while looking stunning in your home.

Will my dog actually use it?

Dogs are drawn to the orthopedic memory foam and the wrap-around bolster that gives them a sense of security. We've tested extensively with our own pets — they choose it over the couch.

Care & Cleaning

How do I clean it?

The cushion cover is fully removable and machine-washable — just unzip and toss it in. The waterproof inner lining protects the foam from accidents. The solid wood frame can be wiped down with a damp cloth.

How often should I wash the cover?

We recommend washing every 1–2 weeks, just like you'd change your own sheets. The cover is designed to hold up to frequent washing without fading or pilling.

Is the bed waterproof?

The cushion has a built-in waterproof inner lining that protects the memory foam from accidents, spills, and drool. The outer cover is stain-resistant and machine-washable.

Shipping & Returns

How long does shipping take?

Orders ship within 3–5 business days. Free standard shipping is included on all orders within the continental US.

What's your return policy?

We offer a 30-day, no-questions-asked return policy. If you or your dog aren't completely in love with it, send it back for a full refund.

Do you ship internationally?

Currently we ship within the continental United States. International shipping is something we're working on — sign up for our newsletter to be the first to know.

Warranty & Durability

How long will the bed last?

The Haven Bed is designed to last 10+ years. The solid wood frame is backed by our 10-year guarantee. The high-density foam maintains its shape, and the washable cover keeps it looking fresh year after year.

What does the 10-year guarantee cover?

Our guarantee covers the solid wood frame against structural defects in materials and workmanship for 10 years from the date of purchase. If the frame breaks or warps under normal use, we'll replace it.

What if my dog chews or scratches the bed?

The stain-resistant fabric is durable and designed to withstand everyday pet life. While no material is completely chew-proof, the removable cover means you can replace just the cover if needed, rather than the entire bed.

Still have questions?

We'd love to hear from you. Reach out anytime.

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